Privacy Policy

Website enquiries

Website Enquiries & Communications Policy Effective Date: [Insert Date]

1. Purpose This policy explains how information provided when you contact us through our website, phone, WhatsApp, email, social media, or other enquiry channels may be collected and used to respond to your request.

2. Information We Collect When you make an enquiry, we may collect information such as: Your name Phone number Email address Address or service location Details about your enquiry or requested service Any other information you voluntarily provide Please do not provide sensitive personal information unless it is necessary for us to respond to your enquiry.

3. How We Use Your Information Information you provide may be used to: Respond to your enquiry or service request Contact you regarding the services you have requested Provide quotes, estimates, or other relevant information Arrange appointments or services Clarify information relating to your enquiry Maintain records of enquiries and communications Improve our customer service and business operations

4. Communication By contacting us through our enquiry channels, you acknowledge that we may use the contact details you provide to communicate with you about your enquiry or requested service. Where appropriate, we may contact you by phone, SMS, WhatsApp, email, or another communication method you have provided.

5. Third-Party Communication Services Some communication channels, such as WhatsApp, email providers, website forms, or other third-party platforms, may process information in accordance with their own privacy policies and terms. We recommend reviewing the privacy policies of any third-party service you use to communicate with us.

6. Protection of Your Information We take reasonable steps to protect information provided to us from misuse, loss, unauthorised access, modification, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Disclosure of Information We will not sell your personal information. We may disclose information where reasonably necessary to provide the requested service, operate our business, comply with legal obligations, or where otherwise permitted or required by law.

8. Your Privacy Rights Depending on applicable privacy laws, you may have rights relating to the personal information we hold about you, including requesting access to or correction of your information. Requests can be made by contacting us using the details provided on our website.

9. Changes to This Policy We may update this policy from time to time to reflect changes to our business, services, communication methods, or legal requirements. The updated version will be published on our website with the relevant effective date.

10. Contact Us If you have any questions about this policy or how we handle your information, please contact us: Business Name: [Business Name] Email: [Email Address] Phone: [Phone Number] Website: [Website Address] Address: [Business Address]

Website analytics

We may use website analytics, tracking, or advertising technologies in the future to help us understand website usage, improve our services, measure the effectiveness of our marketing, and provide relevant advertising. If such technologies are introduced, we will take reasonable steps to configure them with appropriate privacy settings and provide users with clear information about their use, including any relevant disclosures or consent requirements. Where required by applicable privacy laws, we will obtain appropriate consent before using cookies, tracking technologies, or other tools that collect or process personal information.

Contact

For privacy questions, contact the business on 0437 405 734.